FAQs

    Frequently Asked Questions:

  1. Is pick-up service available from our hotel?
    Complimentary pick-up from your hotel is available from most San Francisco hotels. We also provide complimentary pick up from San Francsico Airport area hotels (Millbrae, South San Francisco, Burlingame, San Bruno). Unfortunately, we do not provide pick-up service for guests staying in the East Bay, South Bay or North Bay. However, we can recommend you take BART (if from the East Bay) or CALTRAIN (if from the South Bay) into San Francisco, and from there arrange a pick-up within San Francisco. For further details, please contact our reservations line at 866-345-8687 or 415-345-8687.
  2. How do we return to our hotel after the tour?
    At the conclusion of your tour, you will be dropped off nearest to your hotel location. If you have a tour package with an add-on attraction, there is an option for a shuttle from the Tower Tours office at 288 Beach Street by 5:30pm to return you back to the hotel.
  3. Do you include meals with your tours?
    Meals are not included in the cost of our tours, however there may be time allotted on your tour during the rest stops to grab food and drinks.
  4. Are there restrooms on the bus?
    Yes
  5. What types of payments do you accept?
    We accept cash, traveler’s checks, and all major credit cards.
  6. If I am driving, where should I park?
    There is a parking garage at the Radisson Fisherman's Wharf hotel located next to the Tower Tours office on Beach Street. A VIP Parking Pass is available for purchase that costs $15 and is valid from 7:00am to 7:00pm. We ask that you contact Tower Tours at 415-345-8687 before you park your vehicle so that one of our staff can meet you at the garage entrance for access. You may then pay the parking rate during check-in time.
  7. What is the weather like on tour?
    San Francisco weather changes day to day. We recommend you bring a light jacket with you or wear layers since the climate varies.
  8. What is the cancellation policy?
    Tower Tours has a 24-Hour non-refundable cancellation policy. All Alcatraz packages with Tower Tours have a 72-Hour non-refundable cancellation policy.
	
		
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